In this episode of Cool Cars with Chris, Chris sits down with Jesse Jackson, co-founder of Mango Automotive, to discuss how she's redefining auto repair through better customer experiences, innovative business practices, and a commitment to changing how people think about repair shops.
Jesse shares the story behind Mango Automotive's growth from a single location in 2021 to eight shops across the Southwest, why she chose the memorable Mango name, and how the company's unique "Pink Wall Effect" is creating a more welcoming environment for customers.
The conversation also explores the realities of running an automotive repair business, hiring and training technicians, acquiring existing repair shops, vehicle maintenance, extended warranties, customer trust, and the future of the automotive service industry.
Whether you're a car enthusiast, entrepreneur, shop owner, or simply someone who wants to better understand the world of automotive repair, this episode offers a fascinating look behind the scenes of a rapidly evolving industry.
In This Episode:
🚗 How Mango Automotive grew from 1 shop to 8 locations
🚗 The story behind the Pink Wall Effect
🚗 Women and the future of automotive repair
🚗 Hiring and training automotive technicians
🚗 What happens when repair shop owners retire
🚗 The economics of running an auto repair business
🚗 Extended warranties and common misconceptions
🚗 Vehicle maintenance tips every driver should know
🚗 The most expensive repairs shops encounter
🚗 Building a company culture that attracts great employees
Guest:
Jesse Jackson
Co-Founder, Mango Automotive
Connect with Mango Automotive:
🌐 https://www.mangoautomotive.com
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00:00 Introduction
00:26 What Is Mango Automotive?
00:55 Starting Mango Automotive in 2021
01:09 Why the Name "Mango Automotive"?
02:09 How Mango Is Different from Traditional Repair Shops
03:04 The Pink Wall Effect
04:14 Women and the Auto Repair Industry
05:59 What Vehicles Does Mango Work On?
07:10 From Software Executive to Auto Repair Owner
08:41 Hiring and Certifying Automotive Technicians
10:17 Why Learning to Drive Stick Shift Still Matters
12:25 What Happens to Abandoned Vehicles?
14:24 Growing to Eight Locations
15:16 How Mango Acquires Existing Repair Shops
16:42 Same-Day Service and Shop Capacity
17:42 Customer Transportation and Lyft Services
18:46 The Most Expensive Repairs Shops See
19:48 Extended Warranties and Repair Realities
23:25 Why Vehicle Ownership Costs Keep Rising
25:02 The Economics of Running an Auto Repair Shop
27:01 Mango's Most Successful Shop
28:59 Growing a Newly Acquired Shop
31:09 Keeping Employees Through Ownership Changes
33:03 Helping Auto Shop Owners Retire
35:35 Alternatives to Selling Your Repair Shop
37:51 Competition Between Repair Shops
39:09 Friendly Sign Wars and Local Competition
43:12 Managing Eight Shops and Seven Kids
45:47 Hiring, Leadership, and Company Culture
47:46 Mango University and Employee Development
48:42 Expansion Plans and California Growth
50:42 Vehicle Inspections and Customer Safety
54:20 Car Maintenance Advice Every Driver Should Know
55:22 Where to Find Mango Automotive
56:29 End
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